1. Who we are
This notice explains how LD Labs Ltd uses personal data when you visit ldlabs.co.uk, contact us or request a consultation. LD Labs Ltd is the data controller and operates the LD Secure Labs brand.
Company number: 12850645
Registered office: 7 Bell Yard, London, England, WC2A 2JR
Trading address: Office 6, Quality Court, Fleet Street, London, WC2A 1HR
Email: info@ldlabs.co.uk
2. Information we collect
We may collect your name, business email, telephone number, organisation, enquiry type, project or consultation details, correspondence, and basic technical information recorded by our hosting systems such as IP address, browser, device type, requested pages and access times.
Please do not submit passwords, access keys, vulnerability details, special-category personal data or other sensitive or confidential information through a website form.
3. Why we use information
We use personal data to respond to enquiries, arrange consultations, take requested steps before a contract, deliver services under an agreed contract, operate and secure the website, maintain business records, meet legal obligations and establish or defend legal claims.
Our lawful bases may include taking steps before a contract, performing a contract, complying with legal obligations and our legitimate interests in operating and protecting the business and responding to business enquiries.
4. Form submissions and service providers
Website forms currently use FormSubmit.co to relay submissions to info@ldlabs.co.uk. Information entered in a form is therefore transmitted to FormSubmit before it reaches us. FormSubmit states that submissions may be retained in its submission archive for up to 30 days.
We may also share relevant information with providers supporting website hosting, email, security and business administration; professional advisers; and courts, regulators or public authorities where required. We do not sell personal data.
5. International processing
Some providers may process information outside the UK. Where a restricted transfer occurs, we assess the provider and use an applicable legal safeguard where required. Do not use the website forms for confidential technical information.
6. Retention
- Enquiry and consultation correspondence: normally up to 24 months after last contact
- Client and contractual records: normally up to six years after the relationship ends where required
- Website security logs: normally up to 90 days unless needed for an incident
- FormSubmit submissions: up to 30 days according to its published information
We may retain information longer where law requires it or for an active dispute or investigation.
7. Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict personal data, object to some processing, receive certain data in a portable format and withdraw consent where it applies. You may object at any time to direct marketing.
To exercise a right, email info@ldlabs.co.uk. We may need to verify your identity.
8. Complaints
Please contact us first so we can try to resolve your concern. You can also complain to the Information Commissioner’s Office at ico.org.uk.
9. Security
We use proportionate technical and organisational measures to protect personal data. No internet transmission or storage system can be guaranteed completely secure.
10. Cookies, children and automated decisions
See our Cookie Policy. This business website is not directed at children and we do not knowingly collect their data through it. We do not make decisions producing legal or similarly significant effects using solely automated processing.
11. Changes
We may update this notice when services, suppliers or legal obligations change. The latest version will appear on this page.